Widokarti, Joko Rizkie Primary Author Priansa, Donni Juni Additional Author Octrina, Fajra Additional Author mixed material bibliography Bandung Alfabeta 2022 1 Indonesia

Buku

ix, 354 hlm, 27 cm DAFTAR ISI KATA PENGANTAR .............................................................. v DAFTAR ISI ....................................................................... vi DAFTAR TABEL ................................................................. xi DAFTAR GAMBAR .............................................................. xii SINOPSIS .......................................................................... xiii BAB 1 BANK .......................................................................... 1 A. Pendahuluan .................................................................. 2 B. Bank dan Lembaga Keuangan ................................. 2 C. Fungsi Bank .................................................................. 4 D. Kegiatan Bisnis Bank ................................................. 6 E. Karakteristik Bank ....................................................... 7 F. Jenis-jenis Bank ......................................................... 14 G. Bank Sentral ................................................................ 18 H. Bank Umum ................................................................ 20 I. Bank Perkreditan Rakyat ......................................... 20 J. Bank Devise ................................................................ 23 K. Ringkasan .................................................................... 31 BAB 2 DANA BANK .............................................................. 34 A. Pendahuluan ................................................................. 34 B. Dana Bank .................................................................... 35 C. Sumber Dana Internal ............................................... 35 D. Sumber Dana dari Lembaga Lain ............................ 37 E. Sumber Dana dari Masyarakat ................................. 39 F. Fungsi Sumber Dana Bank ....................................... 39 G. Alokasi Dana Bank .................................................... 40 H. Aktiva Bank .................................................................. 43 I. Suku Bunga Bank ....................................................... 45 J. Giro ............................................................................... 48 BAB 3 KREDIT PERBANKAN ...................................................... 64 A. Pendahuluan ................................................................. 65 B. Manajemen Kredit Perbankan ...................................... 65 C. Unsur-unsur Kredit ....................................................... 68 D. Tujuan dan Manfaat Kredit .......................................... 70 E. Fungsi Kredit ................................................................. 71 F. Pihak-pihak yang Menawarkan Kredit ........................... 73 G. Jenis-jenis Kredit ........................................................... 75 H. Jaminan Kredit ............................................................... 78 I. Suku Bunga Kredit .......................................................... 81 J. Persyaratan Pengajuan Kredit ....................................... 84 K. Proses Pengajuan Kredit ............................................... 86 L. Analis Kredit ................................................................... 87 M. Penilaian Analisis Kredit .............................................. 88 N. Kualitas Kredit ............................................................... 93 O. Kredit Macet .................................................................. 99 P. Pengendalian Kredit Macet .......................................... 100 Q. Penyelesaian Kredit Macet ......................................... 101 R. Ringkasan ...................................................................... 107 BAB 4 JASA PERBANKAN LAINNYA ..................................... 109 A. Pendahuluan ................................................................. 110 B. Kiriman Uang (Transfer) ............................................. 110 C. Kliring ............................................................................. 115 D. Inkaso ............................................................................. 118 E. Safe Deposit Box ........................................................... 122 F. Kartu Kredit .................................................................... 124 G. Bank Notes ..................................................................... 130 H. Travellers Cheque ........................................................ 131 BAB 5 ORGANISASI PERKANTORAN PERBANKAN ............ 157 A. Pendahuluan ................................................................. 158 B. Organisasi ...................................................................... 159 C. Efektivitas Organisasi .................................................. 165 D. Prinsip-prinsip Organisasi ............................................ 166 E. Budaya Organisasi ......................................................... 167 F. Struktur Organisasi ....................................................... 170 G. Manajemen Perkantoran ............................................. 172 H. Korespondensi ............................................................... 174 I. Kearsipan ....................................................................... 178 J. Rapat Kantor .................................................................. 178 K. Sarana dan Prasarana Kantor ...................................... 180 L. Lingkungan Ergonomi Kantor ...................................... 183 M. Ringkasan ..................................................................... 185 BAB 6 RISIKO PERBANKAN .................................................. 188 A. Pendahuluan ................................................................. 189 B. Manajemen Risiko ....................................................... 190 C. Prinsip Manajemen Risiko ........................................... 193 D. Tata Kelola Manajemen Risiko .................................... 194 E. Klasifikasi Risiko ............................................................ 195 F. Risiko Pasar .................................................................... 196 G. Risiko Kredit ................................................................... 198 H. Risiko Operasional ........................................................ 200 I. Risiko Likuiditas .............................................................. 202 J. Risiko Hukum ................................................................ 207 K. Risiko Reputasi .............................................................. 210 L. Risiko Strategik ............................................................... 214 BAB 7 LAPORAN KEUANGAN PERBANKAN .......................... 219 A. Pendahuluan ................................................................. 220 B. Laporan Keuangan ......................................................... 220 C. Tujuan Penyusunan Laporan Keuangan .................... 222 D. Karakteristik Kualitatif dan Sifat Laporan Keuangan ... 223 E. Kewajiban Laporan Keuangan menurut BI ................. 225 F. Jenis-jenis Laporan Keuangan ...................................... 230 G. Unsur-unsur Laporan Keuangan .................................. 232 H. Pihak-pihak yang Membutuhkan Laporan Keuangan .. 239 I. Keterbatasan dalam Laporan Keuangan ..................... 240 J. Analisis Laporan Keuangan .......................................... 241 K. Ringkasan ..................................................................... 246 BAB 8 PEMASARAN PERBANKAN ......................................... 247 A. Pendahuluan ................................................................. 248 B. Pemasaran .................................................................... 248 C. Manajemen Pemasaran ............................................... 250 D. Konsep Inti dalam Pemasaran ..................................... 251 E. Bauran Pemasaran ....................................................... 254 F. Segmentasi (Segmentation) .......................................... 256 G. Target Pasar (Targeting) ............................................. 262 H. Penentuan Posisi (Positioning) ..................................... 262 I. Diferensiasi ..................................................................... 266 J. Strategi Pemasaran ....................................................... 268 K. Ringkasan ..................................................................... 276 BAB 9 PELAYANAN PRIMA PERBANKAN .............................. 278 A. Pendahuluan ................................................................. 279 B. Pelayanan Prima .......................................................... 279 C. Tuntutan dan Harapan Pelayanan Prima .................... 282 D. Jenis-jenis Pelayanan Prima ......................................... 286 E. Pelanggan Internal dan Eksternal ............................... 287 F. Kompetensi Pelayanan Prima ...................................... 288 G. Strategi Membangun Pelayanan Prima ....................... 290 H. Kualitas Pelayanan Prima ............................................ 293 I. Standar Kualitas Pelayanan Prima ............................... 296 J. Penyusunan Standar Pelayanan Prima ........................ 298 K. Faktor-faktor Pendukung Pelayanan Prima ................. 306 L. Budaya Pelayanan Prima ............................................. 308 M. Manajemen Keluhan .................................................... 309 N. Ringkasan ..................................................................... 311 BAB 10 BANK SYARIAH ............................................................ 312 A. Pendahuluan ................................................................. 313 B. Bank Syariah ................................................................. 314 C. Perbedaan Bank Syariah dan Konvensional ............... 316 D. Fungsi Bank Syariah ..................................................... 317 E. Tujuan dan Peran Bank Syariah ................................... 318 F. Dasar Hukum Bank Syariah ......................................... 320 G. Prinsip-prinsip Bank Syariah ........................................ 323 H. Ciri-ciri Bank Syariah .................................................... 329 I. Jenis dan Kegiatan Bank Syariah .................................. 330 J. Sumber Dana Bank Syariah ......................................... 331 K. Jenis-jenis Risiko Bank Syariah .................................... 332 L. DSN dan DPS ................................................................ 332 M. Ringkasan ..................................................................... 334 GLOSARIUM ......................................................................... 336 INDEKS ................................................................................... 339 DAFTAR PUSTAKA ................................................................. 341 TENTANG PENULIS ................................................................. 351 Joko Rizkie Widokarti; Donni Juni Priansa; Octrina, Fajra Octrina 332.1 9786022897323 Perpustakaan UIN Sunan Kudus Online Public Access Catalog 332.1 WID p 24TD553974.1 Perpustakaan Pusat 24SR553974.2 Perpustakaan Pusat 24SR553974.3 Perpustakaan Pusat 24SR553974.4 Perpustakaan Pusat 24SR553974.5 Perpustakaan Pusat 332.1 WID p 24SR553974.6 Perpustakaan Pusat 24SR553974.7 Perpustakaan Pusat 24SR553974.8 Perpustakaan Pusat 24SR553974.9 Perpustakaan Pusat 24SR553974.10 Perpustakaan Pusat 24SR553974.11 Perpustakaan Pusat 24SR553974.12 Perpustakaan Pusat 4162ca3b572730980e7cd921cf5c9bb8542c6670.jpg 553974 2024-05-03 10:32:21 2025-11-18 14:51:23 machine generated